Politique d’expédition

Shipping Policy

We ship worldwide from Switzerland.

Processing Time

Orders are normally prepared and dispatched within 7 calendar days of purchase. As many of our products are individual vintage or New Old Stock items, we carefully check and prepare each order before shipment.

You will receive a shipping confirmation once your order has been dispatched.

Shipping Costs

Available shipping methods and the applicable shipping cost are displayed at checkout based on the destination and the items ordered.

Where tracking is included in the selected shipping method, tracking information will be provided after dispatch.

European Union, United Kingdom & United States

Where indicated at checkout, orders to the European Union, United Kingdom and United States are shipped on a Delivered Duty Paid (DDP) basis.

This means that applicable import duties and import taxes are collected or otherwise covered as part of the transaction, and customers should not normally be required to pay additional import duties or import taxes upon delivery.

Other International Destinations

For destinations where DDP shipping is not offered, orders are shipped with any applicable destination-country import charges payable by the recipient.

The buyer is responsible for any applicable:

• import VAT or sales taxes;
• customs duties;
• customs clearance or processing fees;
• carrier brokerage fees; and
• other charges imposed in the destination country.

Please check the import requirements applicable in your country before ordering.

Delivery Times

Delivery times shown at checkout or provided by the carrier are estimates only.

International shipments may be delayed by customs processing, local postal services, carrier disruptions, public holidays, weather or other circumstances outside our control.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a parcel is returned to us because the address provided was incorrect or incomplete, the recipient failed to collect the shipment, or delivery could not be completed for reasons attributable to the customer, additional shipping costs may apply before the order can be sent again.

Damaged or Missing Shipments

If your order arrives visibly damaged, or if you believe a shipment has been lost in transit, please contact us at info@swissvintagewatchparts.com as soon as possible so that we can review the situation and, where applicable, open an investigation with the carrier.

Returns

Returns are handled separately under our Return Policy. Please contact us before sending any item back. Unauthorised returns may not be accepted.

For international returns, customs documentation must be completed correctly and the shipment must be clearly identified as returned merchandise / returned goods where applicable.

Contact

For questions concerning shipping or delivery, please contact:

info@swissvintagewatchparts.com